Alakris Partner Certification Program

Version: 1.0 Date: July 2026

1. Purpose of This Document

Alakris Certification is a formal process that confirms competencies and gives a partner the right to sell, implement, and support solutions built on the digital workers platform.

Certification is not a formality. It is a guarantee to clients that the partner truly knows how to work with the platform. Every certified partner is an ambassador of Alakris quality to SMB clients.

Core principles:

1. Quality over speed — certification should not be easy to obtain
2. Practical focus — real skills are tested, not theory
3. Transparency — criteria are clear before you start
4. Fairness — the same standards for everyone
5. Anti-fraud — protection against obtaining certification without real competencies

2. Certification Levels

2.1 Three-Level System

2.2 Level Descriptions

Associate (L1)

The minimum level to start working. A partner at Associate level:

• Understands platform architecture
• Can configure basic digital workers
• Conducts simple demonstrations
• Works with typical scenarios
• Knows when to escalate to Alakris

Requirements: * Completion of Foundation + one learning path (Sales / Technical / Manager) * Passing the exam (theory + practice) * At least 1 successful implementation (confirmed by Alakris)

Professional (L2)

The level for experienced partners. A partner at Professional level:

• Works with complex integrations
• Configures custom scenarios
• Trains client employees
• Solves problems without escalation
• Participates in solution development

Requirements: * Hold L1 (minimum 6 months) * Completion of advanced modules * Passing the advanced-level exam * At least 5 successful implementations * Recommendation from Alakris

Expert (L3)

The expert level for ecosystem leaders. A partner at Expert level:

• Is a recognized platform expert
• Can train other partners
• Participates in beta testing
• Consults on strategic issues
• Represents Alakris at events

Requirements: * Hold L2 (minimum 12 months) * Completion of all learning paths * Passing the expert exam * At least 20 successful implementations * Public presentation of a success case * Recommendation from 3 clients * Approval by the Alakris expert council

2.3 Benefits by Level and Project Authorization

Important. The certification level (Associate/Professional/Expert) determines technical qualification and authorization for project types — NOT commercial terms. Commission is determined solely by your program tier (Registered/Silver/Gold/Platinum) — see your Partner Agreement. The table below describes the qualification/operational benefits of the certification level, not payout amounts.

Certification is also one of the qualification requirements for advancing your partner program tier (details are in your Partner Agreement), meaning it influences commercial terms indirectly as a condition for tier progression, not as a direct percentage.

3. Certification Tracks

3.1 Sales Certification Track

Goal: Confirm the partner’s ability to independently sell Alakris solutions to SMB clients.

Associate Sales Certification

Exam: * Theory (40%): 30 questions on platform, SMB, and sales * Practice (60%): sales simulation (role-play with examiner)

Evaluation criteria: * Product knowledge (value, features, differentiation) * Client qualification (pain, budget, timeline identification) * Demo delivery (structure, delivery, Q&A handling) * Objection handling (typical objections, techniques) * Deal closure (next steps, documentation)

Professional Sales Certification

Exam: * Theory (30%): 25 advanced-level questions * Practice (70%): full sales cycle simulation

Additional criteria: * Working with complex deals (multi-stakeholder) * Strategic sales planning * Working with the client’s partners * Adapting the presentation to the industry

Expert Sales Certification

Exam: * Presentation of a regional sales strategy (30 minutes) * Defense before the expert council * Case studies: description of 3 successful deals

Additional criteria: * Mentoring less experienced partners * Contribution to materials development * Speaking at events

3.2 Implementation Certification Track

Goal: Confirm the partner’s ability to independently implement and configure Alakris solutions.

Associate Implementation Certification

Exam: * Theory (30%): 25 questions on architecture and configuration * Practice (70%): configure a basic solution in sandbox (90 minutes)

Evaluation criteria: * CRM agent configuration * Outreach agent configuration * Basic integration (email) * User training * Solution documentation

Professional Implementation Certification

Exam: * Theory (25%): 20 advanced-level questions * Practice (75%): configure a complex solution (120 minutes)

Additional criteria: * Integration with external systems (CRM, ERP) * Custom automations * Performance optimization * Working with large data volumes * Data migration

Expert Implementation Certification

Exam: * Architectural project: design a solution for a complex client * Project presentation before the expert council * Case studies: description of 5 complex implementations

Additional criteria: * Developing custom integrations * Architecture consulting * Mentoring implementers * Contributing to platform documentation

3.3 Support Certification Track

Goal: Confirm the partner’s ability to provide technical support to clients.

Associate Support Certification

Exam: * Theory (40%): 25 questions on typical issues and solutions * Practice (60%): diagnose and solve 5 issues (60 minutes)

Evaluation criteria: * Diagnosing basic problems * Solving typical errors * Working with documentation * Escalation process * Client communication

Professional Support Certification

Exam: * Theory (30%): 20 advanced-level questions * Practice (70%): diagnose and solve 10 complex issues (90 minutes)

Additional criteria: * Working with logs and metrics * Performance optimization * Solving integration problems * Proactive monitoring * Documenting solutions

Expert Support Certification

Exam: * Escalation: simulate a complex incident * Post-mortem analysis: review a real incident * Develop a runbook for typical issues

Additional criteria: * Mentoring support specialists * Contributing to the knowledge base * Developing diagnostic tools

4. Exam Structure

4.1 Exam Format

4.2 Theoretical Part

Question types: * Multiple choice (1 correct answer) * Multiple response (several correct answers) * Matching * True/False with justification * Scenario questions (what would you do in situation X)

Variant generation: * Large question bank covering all learning path modules * Random selection of 25–30 questions * Unique variant for each candidate * Questions of varying difficulty (30% basic, 50% medium, 20% advanced)

4.3 Practical Part

Environment: * Dedicated sandbox for each candidate * Pre-installed test data * Access to documentation (but not solutions) * Time limit

Tasks: * Associate: 3–5 basic-level tasks * Configure an agent per specification * Integrate with one service * Diagnose 2 problems

• Professional: 5–7 advanced-level tasks
  • Configure a complex solution
  • Integrate with 2+ services
  • Optimize configuration
  • Diagnose 3+ complex problems
• Expert: Architectural project
  • Design a solution for a real case
  • Present architecture
  • Answer council questions

Grading: * Automatic verification (API calls, data structure) * Manual review (for subjective criteria) * Checklist of 15–25 items * Video recording of completion (for Expert)

4.4 Exam Process

1. Register for the exam (via portal)
2. Confirm readiness (checklist)
3. Select date and time
4. Prepare environment (automatic)
5. Take the theoretical part
6. Take the practical part (right after theory)
7. Automatic grading (instant)
8. Manual review (up to 5 business days for Expert)
9. Receive results
10. If successful — receive certificate
11. If unsuccessful — detailed error review

4.5 Exam Administration (Proctoring)

Exams are supervised to ensure the result reflects the candidate’s real competencies: online exams require an enabled webcam and IP monitoring, some formats require a lockdown browser (blocking other applications during the exam). The number of attempts is limited (see the table in §4.1), and theoretical variants are unique for each candidate.

Certification may be suspended or revoked if signs of exam rule violations are discovered after issuance, or if systematic mismatch between the claimed competency level and real project performance is identified.

5. Renewal Requirements

5.1 Renewal Principle

Alakris certification is not lifetime. The platform evolves, and partner competencies must evolve with it. Each certification has a validity period, after which knowledge relevance must be confirmed.

5.2 Renewal Schedule

5.3 What Is Checked During Renewal

• Platform changes during the certification period
• New features and capabilities
• Changes in processes and best practices
• Relevance of practical skills

5.4 Notifications and Deadlines

• Notification at 60, 30, 14, and 7 days before expiration
• Personal dashboard with progress bar
• Automatic assignment of renewal test
• Privilege access blocked after expiration
• Grace period: 30 days after expiration (with limitations)

5.5 Exceptions

• Force majeure (illness, force majeure circumstances) — extension up to 90 days
• Major platform releases — automatic 60-day extension
• Beta testing participation — counts toward part of renewal

6. Badge System

6.1 Concept

Badges are a visual confirmation of partner competencies. They are displayed in the portal profile, in the partner directory, and can be used in marketing materials.

6.2 Level Badges

6.3 Special and Merit Badges

6.4 Using Badges

• Display in partner profile on the portal
• Display in the certified partner directory
• Export to PDF (for use in CV/presentations)
• Share on LinkedIn (one click)

Appendix A: Certificate Template

┌─────────────────────────────────────────────────────────────┐
│                                                             │
│                    ALAKRIS CERTIFICATION                     │
│                                                             │
│  This certifies that                                        │
│                                                             │
│              [PARTNER NAME]                                 │
│                                                             │
│  has successfully completed the                             │
│                                                             │
│  [SALES / IMPLEMENTATION / SUPPORT]                         │
│  [ASSOCIATE / PROFESSIONAL / EXPERT]                        │
│  Certification Program                                      │
│                                                             │
│  Date: [DATE]                                               │
│  Certificate ID: [ID]                                       │
│  Valid until: [DATE + 12/24 months]                         │
│                                                             │
│  [Signature]                    [QR Code]                   │
│  Head of Partner Ecosystem      Verify at: alakris.com/cert │
│                                                             │
└─────────────────────────────────────────────────────────────┘

Appendix B: Exam Preparation Checklist

Theory: * [ ] All learning path modules completed * [ ] All quizzes passed with ≥ 75% * [ ] Additional materials studied * [ ] Self-check conducted (test questions)

Practice: * [ ] All labs completed * [ ] Personal sandbox configured * [ ] Practice on test data (minimum 10 hours) * [ ] Typical problems solved (5+ scenarios)

Logistics: * [ ] Registered for the exam * [ ] Convenient time selected * [ ] Equipment checked (camera, microphone, internet) * [ ] Lockdown browser installed (if required) * [ ] Exam rules studied

This is a working document and will be updated as the Alakris certification program evolves.